The General Terms and Conditions of Indigoenergizer.com Web Store are drawn up in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (Zvop-1) and the recommendations of the Chamber of Commerce and Industry and international codes for e-commerce.
Indigoenergizer.com is an online store operated by Inverse d.o.o., Nušičeva ulica 3, 3000 Celje, Slovenia, an e-commerce service provider responsible for all content, advertising and pricing on the Website (hereinafter referred to as the Provider).
Orders for delivery to EU Member States are processed by the provider himself, as well as to other countries in Europe and worldwide. The General Terms and Conditions cover the operation of the Indigoenergizer.com online store, user rights and the business relationship between the provider and the buyer.
Access to information (summary of legislation)
The provider undertakes to always provide the Buyer with the following information
- company identity (company name and registered office, register number),
- contact addresses that enable fast and efficient communication (email, mobile),
- the essential characteristics of the goods or services (including after-sales services and guarantees),
- product accessibility (any product or service offered on the website should be accessible within a reasonable time),
- the conditions of delivery of the product or the performance of the service (mode, place and time of delivery),
- all fares must be clearly and unequivocally set and clearly visible or already include taxes and transport costs,
- method of payment and delivery
- the validity of the offer
- the period within which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, if and how much it costs the buyer to return the product
- the complaint procedure must be explained, including all contact details.
Payment methods
At Indigoenergizer.com, the provider offers the following payment methods:
- cash on receipt
- via bank transfer
- by credit or debit card (Mastercard, Visa)
- Paypal
The provider issues an invoice on a durable medium, with itemized costs and a notice to the buyer on how to withdraw from the purchase and return the products if necessary and possible. The purchase contract (order) is sent electronically to the buyer's email address.
Prices
The above price is valid for online purchases in the case of immediate 100% cash payment or prepayment by bank transfer.
The price applies to all members and non-members of Indigoenergizer.com. A member of the Indigoenergizer.com club becomes a user by registering in the Indigoenergizer.com online store. Registration is also possible during the purchase process.
All prices include VAT unless explicitly stated otherwise. Prices are valid at the time of placing the order and do not have a predefined validity.
Prices are valid in case of payment with the above payment methods, under the above conditions. In the event that the price of the item changes during the processing of the order, the provider will inform the buyer. The provider will try his best to provide the buyer with a lower price in each case or to offer an appropriate solution that will go to mutual satisfaction.
The contract of sale between the provider and the buyer is concluded at the moment when the provider confirms the order (the buyer receives an electronic status message Your order is accepted). From that moment all prices and other conditions are fixed and apply to both the provider and the buyer.
Invoices
For orders to addresses in the Republic of Slovenia, EU, the business entity Inverse d.o.o., Nušičeva ulica 3, 3000 Celje, Slovenia sends and issues invoices as a non-taxable person in accordance with point 1 of Article 94 of the ZDDV-1. This business entity is registered with the identification number 9179984000. IBAN SI56 6100 0002 7314 286 (BIC: HDELSI22)
You can use the general mail info.indigoenergizer@gmail.com or direct telephone number +386 (0)70 454 833 to communicate with the company.
The purchase process
1. Order confirmed
After two hours from the receipt of the order in the queue, but within a maximum of 48 hours, the provider reviews the order and checks the availability and confirms or rejects the order with reason.
The provider reserves the right to call the buyer at his contact telephone number if necessary.
Upon completion of the purchase, the provider informs the buyer by e-mail of the estimated delivery time and additionally provides the buyer with the mandatory information on the purchased product in the English language (Article 14 of Regulation 1169/2011). The contract for the purchase of the ordered items is concluded at this stage.
2. Goods shipped
The provider prepares the goods within the promised time limit, sends them and informs the buyer by e-mail or telephone. In the mentioned email, the provider also informs the buyer about the return policy, how to proceed in case of delay in delivery and in case of complaint.
Right of withdrawal, Return policy
The consumer has the right to withdraw from this contract without giving reasons within 14 days. The withdrawal period shall expire within 14 days of the day when the consumer acquires physical possession on the first piece of goods (parcels) or is acquired instead of the consumer by a third party other than the carrier and designated by the consumer for this purpose.
In order to exercise the right of withdrawal, the consumer must, by unambiguous statement, inform the company of his decision to withdraw from this contract, in which case he must inform the company Inverse d.o.o., Nušičeva ulica 3, 3000 Celje, Slovenia (by mail or by the general email info.indigoenergizer@gmail.com).
In order to comply with the deadline for withdrawal, it is sufficient that a notice regarding the exercise of the consumer's right of withdrawal was sent before the expiry of the withdrawal period.
Effects of withdrawal:
If the consumer withdraws from this contract, the company shall reimburse to it without undue delay and in any case no later than 14 days from the date of receipt of the notice of withdrawal from this contract, all payment received, including delivery costs except for additional costs due to the choice of the type of delivery other than the most cost effective standard delivery form offered by a business entity). The direct cost of returning the goods is borne by the consumer.
The company may withhold payment until it receives the returned goods or until the consumer sends proof that the goods have been sent back, whichever comes first. The goods must be returned undamaged and in the same quantity and in the original packaging.Such reimbursement shall be made by the company with the same payment method as was used in the original transaction, unless otherwise expressly agreed; in no case shall the consumer bear any costs as a result of such reimbursement.
In case the returned goods are damaged and in the changed quantity (not originally packed) no refund is possible.
Delivery
The provider must deliver the goods or services within the promised time, but this is indirectly dependent on the delivery provider. Delivery of parcels is performed by the Delivery Service DPD, UPS or Pošta Slovenije.
The estimated delivery time is 3 - 20 working days, sometimes longer due to special circumstances.
If you do not receive the package within 20 working days, please call us at +386 70 454 833 or write us at the general email address info.indigoenergizer@gmail.com.
The right to privacy
The provider undertakes to permanently protect all personal data. These will be used solely for the purpose of sending information materials, offers, invoices, own research and analysis and other necessary communication. In no case will the user's data be transmitted to any unauthorized third party.
Communication
The provider may only contact the user through means of distance communication unless the user explicitly objects.
Advertising emails should include the following ingredients:
- they must be clearly and unambiguously marked as advertising messages,
- the sender must be clearly visible,
- different campaigns, promotions and other marketing techniques must be marked as such; the conditions for their participation must also be clearly defined,
- the desire of the user not to receive advertising messages should be respected.
Child care
Advertisements must be clearly visible (age-appropriate) and clearly separated from games and competitions.
Any communication aimed at children should be appropriate to their age and should not exploit children's confidentiality, lack of experience or sense of loyalty.
The provider may not accept the order from someone he knows or suspects to be a child without the explicit permission of his or her parents or guardians.
The provider may not accept any personal information concerning the child without the express permission of his or her parents or guardians. Similarly, the provider may not release information received from children to a third party, with the exception of parents or guardians.
The provider must not offer free access to products or services that are harmful to children.
Dismissal of liability
The provider shall use his best endeavors to ensure that the information published on his website is up-to-date and correct. However, the properties of the items, their availability and price can change so quickly that the provider may fail to correct the information on the web pages. In this case, the provider will notify the buyer of the changes and allow him to cancel the order or replace the item ordered.
The provider is not responsible for the content of opinions about products, written by visitors. Before posting the review, the provider checks the opinions and rejects those that contain obvious falsehoods, are misleading or offensive.
The provider is not responsible for the information contained in the opinions and is relieved of any liability arising from the information contained in the opinions.
All product photos are symbolic and do not guarantee the product features.
Out-of-court settlement of consumer disputes
Pursuant to statutory norms Inverse, Severin Jarh s.p., does not recognize any out-of-court consumer dispute resolution as competent to resolve a consumer dispute that could be initiated by a consumer under the Out-of-Court Consumer Dispute Resolution Act.
You have a link to the Online Consumer Dispute Resolution Platform (SRPS) for dispute resolution.
The platform is available to consumers via electronic link:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN
The said arrangement derives from the Consumer Dispute Settlement Act, Regulation (EU) No 1095/2010. 524/2013 of the European Parliament and of the Council on the online settlement of consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22 / EC.
Complaints and disputes
The provider complies with the applicable consumer protection legislation. It is the provider's responsibility to establish an effective complaint handling system. In case of problems, the buyer can contact the provider by telephone or e-mail. The complaint procedure can be emailed to info.indigoenergizer@gmail.com. The provider will confirm within five working days that it has received the complaint and will inform the Buyer of the progress of the further processing of the procedure.
The provider is aware that an essential feature of a consumer dispute, at least as far as litigation is concerned, is its disproportionate effect on the economic value of the claim and the costs involved in resolving the dispute itself. This is also a major obstacle to the consumer from bringing a dispute to court. Therefore, the provider shall use its best endeavors to resolve any disputes by mutual agreement.
A statement on nutrition and health claims made on product descriptions
All information on the domain indigoenergizer.com is for informational purposes only and is not intended to be a substitute for the advice of a competent physician or other healthcare professional, nor can it be a substitute for appropriate medical assistance as it is not recognized by health authorities, except where that is expressly written.
The products and claims made about the individual products in this online shop have not been evaluated by state institutions except where it is expressly written and are not intended to treat or prevent disease. The text descriptions and the pictorial material of each product are informative and except for where it is expressly written have not been directly approved by the European Food Safety Authority (EFSA).
If you are taking any other medicines and other dietary supplements, consult your doctor before combining them with sports nutrition and supplements.
Team, Indigo Energizer!
About cookies
What are cookies? Cookies are small files of information that are temporarily stored on your computer when you visit a website. This will help the website recognize you, memorize information about your visit, and give you a friendly and easy-to-use web service. We use cookies to personalize the content on our site, remember your preferences and record visits to our online store. Browsing our website / store with cookies makes it more enjoyable, faster and more efficient.
Cookies are an integral part of modern websites and are not harmful in themselves, contain no viruses or any other malicious code. Cookies do not give the site manager access to a computer and the information collected in this way through cookies does not include personal information.
For the purposes of our website / store, we use different types of cookies.
Cookie types
The Information Commissioner's office distributes cookies primarily based on invasiveness:
• temporary or session cookies
• persistent or stored cookies
• own cookies
• other cookies
Each type of cookie is treated differently in the law and guidelines of the proxy, which makes it difficult for website owners and web developers to comply with the Electronic Communications Act (ZEKom-1) and, above all, requires that the privacy of cookies be thoroughly taught and used to also raise awareness of your web visitors. In the case of more invasive cookies, however, they must obtain consent from visitors for their use.
How to manage cookies?
Most web browsers allow you to set your cookies. Cookies can be rejected or accepted with a feature already built into web browsers. If you decline cookies, you may continue to use our site, but certain sub-pages may not work properly.
Deleting cookies for all pages
You can completely delete or disable cookies using the settings in your browser. See the help section of your browser for instructions. In the event that you completely exclude cookies, some of the functionality on the website may not work for you.
You can also find out more at this link: https://www.learn-about-cookies.com/how-to-delete-cookies
Cookies used on our site / store:
Indigoenergizer.com:
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